OkRated, incorporated in India, is the data controller responsible for processing your personal data. This policy outlines how we collect, use, and safeguard your data.
Privacy Policy
1. Data Controller
2. Data Collected
When Users submit feedback, we collect:
- User Identifiers: Name, email, and phone number.
- Device & Usage Data: Ratings, timestamps, IP addresses.
3. Purpose of Processing
We process data to:
- Enable feedback submission.
- Help businesses improve services.
- Redirect positive reviews to public platforms.
- Perform analytics and satisfaction reporting.
4. Legal Basis & Consent
Data is processed with explicit consent. Consent can be withdrawn at any time without affecting prior processing.
5. Data Sharing & Disclosure
We share data only:
- When users provide positive reviews.
- To comply with laws or court orders.
- With third-party service providers (e.g., hosting, analytics) bound by confidentiality.
6. Data Retention
Feedback data is retained while a Business has an active account or up to 2 years, unless required longer by law.
7. Data Security
We implement organisational and technical safeguards to prevent misuse or unauthorised access.
8. Anonymisation
Users may request anonymisation or export of their feedback data, subject to verification.
9. User Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), Users may request access, correction, or deletion of their data.
10. Cookies & Automation
We use cookies for performance tracking.
11. Grievance Redressal
Grievance Officer: Mr. Gaurav Soni
Designation: IT Manager
Phone: +91-9862741055
Email: info@okrated.com
Address:
Design Mechanics India Private Limited
Innov8, Plot No. 211, Okhla Industrial Estate, Phase III, New Delhi – 110020
We acknowledge complaints within 48 hours and aim for resolution within 30 days, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.